Important Information

  • Cut-off time: 14:00 GMT. Orders placed after this time will be processed the next business day.
  • Order processing time: 1–3 days (Monday to Friday). Our fulfillment team carefully checks, packs, and prepares each order for shipment during this period.
  • Package transit time: 4–5 days (Monday to Friday). Transit time begins once the courier has collected your parcel.
  • Total delivery time: 5–8 business days from the date of purchase. This timeframe includes both order processing and shipping.
  • Shipping costs: Free shipping for all orders within the United Kingdom.

Order Processing and Shipping
After you place your order, you will receive a confirmation email with an overview of your purchase details. Our fulfillment team will then begin processing your order, which typically takes 1–3 days (Monday to Friday). During this time, your order is checked, packed, and prepared for shipment.

Once your order has been shipped, you will receive a shipping confirmation email. This email includes your tracking details that allows you to monitor your package's progress in real time.

Under normal circumstances, package transit time is 4–5 days (Monday to Friday) after shipment, resulting in a total delivery time of approximately 5–8 business days from the date of purchase.

Possible Delays
While we aim to deliver within the estimated timeframe, external factors may occasionally cause delays. These may include peak shopping periods, holidays affecting courier operations, adverse weather or natural disturbances, unforeseen courier or customs delays, and high order volumes or logistical pressure.

If your package does not arrive within 5–8 business days, please allow up to 3 additional business days for potential transit delays.

If your order still has not arrived after this extended period, please contact our support team at support@tayraa.com. Our customer service team will promptly investigate the issue and provide a suitable solution.

Cancellations
If you wish to cancel an order, please contact us at support@tayraa.com before the parcel has been dispatched. However, once the order has been dispatched, cancellation is no longer guaranteed. In such cases, you will need to wait for the delivery and then follow our return instructions, if applicable.

Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us promptly at support@tayraa.com and include clear photos of the issue. Once the issue is verified, we will arrange for the correct item or a suitable replacement to be sent at no additional cost.