1. What is your return period?
Customers can return items within 30 days from the date of delivery.
2. Who pays the return shipping costs?
All return shipping fees must be covered by the customer.
3. Do you charge a restocking fee?
No restocking fee will be applied to returned items.
4. How long does a refund take?
Refunds are issued within 7 days after we receive the returned product(s) and complete the inspection.
5. How do I start a return?
To begin the return process, please email us at support@tayraa.com and include your order number. Our team will then provide you with detailed return instructions.
6. How will refunds be issued?
Once we receive and inspect your returned item, a refund will be issued to your original payment method.
7. Can I cancel my order?
If you wish to cancel an order, please contact us at support@tayraa.com before the parcel has been dispatched. However, once the order has been dispatched, cancellation is no longer guaranteed. In such cases, you will need to wait for the delivery and then follow our return instructions, if applicable.
8. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us promptly at support@tayraa.com and include clear photos of the issue. Once the issue is verified, we will arrange for the correct item or a suitable replacement to be sent at no additional cost.
9. How do exchanges work?
If you would like to exchange an item, please contact us at support@tayraa.com within 30 days of delivery. To qualify, items must be unused, unworn, unwashed, returned in their original packaging, and all original tags must still be attached. Once your request is received, our team will guide you through the exchange process. Please note that the original item must be returned first; once it is received, we will ship your replacement item.
10. Do you offer free shipping?
Free shipping for all orders within the United Kingdom.
11. What if my order is delayed?
If your package does not arrive within 5–8 business days, please allow up to 3 additional business days for potential transit delays.